Purpose
The “Rent calls” screen generates a monthly rent call for each active lease or lease under notice, including rent, charges, the due date, and a payment reference. The PDF notice is sent by e-mail to the main tenant, in order to provide them with all the necessary information to pay correctly and to facilitate the subsequent reconciliation of payments.
The table for each month displays the “Called”, “Collected”, and “Outstanding” amounts, in order to monitor rent collection throughout the month.
Where to find it
- Letting
- Rent calls
Steps
- Click on “Bank details” and enter the “IBAN”, the “BIC”, and the “Account holder” who will receive the rents.
- Choose the “Payment reference” format.
- Specify the “Days before the due date” and tick “Issue and e-mail rent calls automatically” if the rent calls must be sent without intervention.
- Otherwise, choose the “Month” and click on “Issue this month’s calls”.
- For each line, use “Notice” to download the PDF and “Send again” to resend the rent call.
Good to know
- In automatic mode, the rent call is created and sent based on the number of days set before the due date, and overdue rent calls that remain unpaid change to the “Late” status, which causes them to appear in the “Reminders” screen.
- A rent call is never created twice for the same lease and the same month; a rent already recorded in the transactions is retrieved instead of being duplicated.
- A sending error, such as a missing e-mail address, is indicated in the “Sent” column so that you can correct the record and then resend the rent call.