Purpose
The “Reminders” screen lists amounts with the “Late” status, alongside the number of days “Late by” and the “Last reminder” sent. It structures the follow-up process into three levels, namely “First reminder”, “Second reminder” and “Formal notice”, in order that each tenant receives correspondence proportional to the age of the debt.
Each level generates a PDF letter, which is sent to the tenant by e-mail and filed in their documents, in order to constitute a legally valid history in the event of recovery.
Where to find it
- Letting
- Reminders
Steps
- Open the “Reminders” screen and identify the rows with the most significant delay, which are highlighted in orange after 30 days and in red after 60 days.
- Click on the suggested level button (“1”, “2” or “3”) on the relevant row.
- Review the text of the letter within the confirmation window.
- Click on “Send by e-mail” in order to send the letter to the tenant with the PDF attached.
- Use “Print or save as PDF” if postal dispatch is also necessary.
Good to know
- The same level can only be sent once per amount, in order to prevent sending the same letter twice.
- The dispatch is only logged once the e-mail is registered in the sending queue, and if the tenant has no e-mail address, the action is refused with an explicit message.
- Following the formal notice, the portal reminds you that the next step is recovery.