Purpose
The "Invoices" section gathers the invoices issued by REOS for your subscription, the credit notes and the recorded payments, in order that you have a complete statement of your account.
At the top of the section, the "How to pay" area contains the necessary information for settling the oldest due invoice, which prevents any entry error during the bank transfer.
Where to find it
- Account
- Subscription
"Invoices" section.
Steps
- Open "Subscription" and then the "Invoices" section, in order to consult the "Number", the "Date", the "Due", the "Status", the "Amount" and the "Outstanding" of each invoice.
- Click on "Download" to open the PDF version of an invoice or credit note.
- In "How to pay", use "Copy" next to the "IBAN" and the "Reference" in order to report them without error in your transfer.
- After the transfer, click on "Report a payment", then indicate the date, the amount and the reference of your payment in order that we can associate it with the relevant invoice.
- Click on "Ask a question" to address an inquiry, a dispute, a request for a payment term or a credit note request concerning an invoice.
- Click on "Export as CSV" in order to retrieve the list of invoices within your own accounting system.
Good to know
- A reported payment appears in the "Payments" area with the status "To check", followed by "Confirmed" or "Declined" after verification.
- A new question asked regarding an invoice joins the discussion already opened for this invoice, so that the history remains gathered in a single thread.
- The possible statuses of an invoice include "Issued", "Sent", "Partial", "Paid", "Late" and "Disputed".
- The menu indicates an unpaid invoice or an unread reply by means of a counter.