Artificial intelligence
Frequently asked questions on “Artificial intelligence”, with the details specific to your market where the rules depend on it.
Is the artificial intelligence layer billed in addition to the subscription?
Artificial intelligence is fully included in the subscription so that you can use it at no extra cost. Your consumption remains visible for information in the Subscription area under the AI Usage tab, but no calls are billed.
See also: Clear plans. Built to convert a portfolio into operations., Security and data protection
Link to this questionWhich technology providers are used to operate the artificial intelligence?
The AI features rely on Google's Gemini models, with Groq as a fallback solution when Gemini does not respond, to ensure the service remains available. Responses expected in a structured format are verified before being displayed, and any non-compliant response is discarded in favour of a new attempt.
See also: Security and data protection
Link to this questionAre my professional data used to train the artificial intelligence models?
Your organisation's data are not used to train models. The assistant works with the permissions of the person querying it and only reads data from their organisation, meaning it cannot reveal information to which that person does not have access.
See also: Security and data protection
Link to this questionIs it possible to deactivate the artificial intelligence features for my organisation?
Yes. The AI layer can be deactivated for an entire organisation, for example when internal policy requires it. The assistant and AI tasks then refuse any requests, and the rest of the workstation operates normally. You simply need to request this from REOS via the portal.
See also: Security and data protection, AI for estate agencies, included
Link to this questionHow are calls to the artificial intelligence tracked and optimised on the platform?
Each call is logged with the task, the model, the duration and the result, allowing usage to be tracked in the Subscription area under the AI Usage tab. An identical request concerning the same data is served from a cache for 24 hours, which speeds up the response without making a new call to the model.
See also: AI for estate agencies, included
Link to this questionIn what way does the artificial intelligence assist with writing property listings?
The assistant reads the characteristics of the lot and its photos in order to propose a title and a description in the requested languages, among French, Dutch, English and Spanish. It also highlights any mandatory legal notices missing from the listing depending on the country, allowing you to complete them before publication. The proposed text is always reviewed by the agent before being saved.
See also: AI for estate agencies, included, Property listing syndication
Link to this questionWhat information can the artificial intelligence extract when reading documents?
The assistant reads four types of documents: tenant file documents, supplier invoices, technical or energy certificates and identity documents. It extracts useful fields such as income, invoice amounts or certificate expiry dates, and highlights what is missing, so that you only need to verify the values before saving them.
See also: AI for estate agencies, included, Documents and e-signature
Link to this questionHow does the artificial intelligence help compare inventories of fixtures?
The assistant matches photos taken at check-in and those at check-out for a given room in order to propose a list of differences. Each discrepancy is qualified according to its nature and severity, whether it is normal wear and tear, minor damage or major damage.
See also: AI for estate agencies, included, Property inventory software for check-in and check-out reports
Link to this questionHow can I use the artificial intelligence to write a viewing report?
After a viewing, you can dictate a voice message or enter a few notes, and the assistant generates a structured report, an evaluation of the visitor's interest on a scale from one to five, and a list of follow-up tasks with their due dates. You validate these proposals before they are saved, ensuring the agent retains control over the file.
See also: AI for estate agencies, included
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